First off, when you send a "valued customer" an email, it's probably helpful if you include their name rather than "Dear (first name) (last name)" it doesn't make me feel "valued" at all. Secondly, it might be a good idea to inform your customer of a delay in receiving goods into your warehouse rather than let them call you to find out when an item will be delivered. When I ordered the items in early February, I was told that they would not be in your warehouse until the 19th. Although disappointed at the delay I accepted and paid up front. The 19th came and went and I heard nothing from you so expected delivery shortly after. Three days later having heard nothing, I rang your warehouse and was told you still haven't received them. When I asked why you hadn't had the common courtesy to call me to let me know of the delay, I was informed by a gentleman in you warehouse that he'd " been busy". The items were eventually delivered to me on the 1st March, some 22 days after they were ordered! Interestingly enough, the monies due as payment for the items was taken from my account immediately. Because of the poor customer service, staff attitude and overall complacency of your company, I will not be using you again. Kevin Rogers