A local company could not get the product I wanted for a week so I contacted UK Bathroom Store to see if they could help. A representative said they have the item available and can have it sent out by Thursday, on this provision I agreed and ahead with the purchase. After my purchase I called on Wednesday to confirm my order was on schedule for delivery, at that point I was told the item is not on site as of yet and will be collected from Phoenix later that day. The representative said the item would be dispatched on Thursday and will be delivered by Friday which was not too bad. Friday morning I got a call from the courier company advising the item would be delivered the following week, I asked them why the item was not being delivered on the same day, to which they replied the seller has not paid for this service therefore it could not be delivered to the following week. This was unacceptable because I had tradesmen booked to complete the work. I called UK Bathroom Store and raised my concerns, their customer service is non existent and the staff have a very negative attitude when questioned about the company failure to deliver what they promised. They failed to sort out my issue so in the end I had to leave work early and go and collect the item from Pallet Force. The product is exactly as described however the service was awful and for that reason I would not use them again or recommend to others.