Had to pay a postage fee of £2 to receive my parcel because postage wasn't paid to Royal Mail (sticker on the envelope says "Reason for Surcharge: Account Suspended"). This explains why I still hadn't taken delivery 3 weeks after receiving the "order is on the way" notification. It would have been nice if you responded to the email I sent on 13th Feb letting you know I hadn't received my order. Could you please now contact me to reimburse me for the extra postage paid? Thank you
4 years ago
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