Ordered a product with them 12700119491 on 13th July, today is 11th August and I haven't received it. This is the 2nd time I am having issues with their delivery. last time same issue, waited for my product for over a month, asked for refund with so many emails. Not until I threatened to go to obdusman as I had enough evidence on how I had tried to contact them. thought I would give them a chance as mistakes happen but never again. You send emails and no one replies to you. poor customer service, used to be a good place to buy, not anymore... avoid avoid avoid! Please as you can see my order number can I have a refund?