I bought AirPods Max (USB-C) overear headphones- Midnight A, order number: 18551983 in December and it was attached to someone else's account!!! I immediately stopped as I felt that was very odd. I took it back the VERY NEXT DAY and they said l'd get my refund after internal investigation to confirm from whom the fault was from. After not hearing back, I went back to the store where the staff from the originating store (Kingsheath) said the fault wasn't from them. That frankly isn't my problem because obviously no one wants to take responsibility as no one wants to get fired. Rather than take responsibility for this incompetence and lack of due diligence, CEX is refusing to refund me insisting that the fault is mine! WHY WILL I PAY £412 ONLY TO RETURN IT FOR SHI** AND GIGGLES!!! Please avoid and avoid!!! I just want my money back!!!