Two Faulty Orders, Terrible Customer Service, and a Nightmare Refund Process I don’t usually leave reviews, but my experience with CeX has been nothing short of infuriating. I ordered two items from them – both arrived faulty. That’s a 100% failure rate. For a company that claims to “test” and “grade” its products, this is unacceptable. What’s worse is how difficult it has been to get even a basic refund. I contacted customer service twice – once when the first item was delayed, and again when the replacement arrived defective. Instead of helping, I was criticised for raising “multiple tickets.” Excuse me for trying to get support when your products don't work. It took nearly a month of back-and-forth emails to sort out what should’ve been a straightforward refund. Even now, I’ve only been refunded the original amount (and it took far too long), despite the fact that buying a working version of the same product elsewhere has cost me more. I asked for compensation for the difference – which I’m entitled to under the Consumer Rights Act – and was arrogantly offered a £10 voucher instead. A voucher. After all of that. The customer service was condescending, dismissive, and completely unwilling to acknowledge the law or take responsibility for the poor quality control. Avoid CeX if you value your time, your money, and your sanity. A truly exhausting experience from start to finish.