An good example of an internet based business model, which provides no customer care, I have never mad a claim, but when advising of a dangerous party wall, (just in case it collapsed), damaged by the neighbouring property's tree, this Company simply were not interested.
You may wonder why I have re-insured with them.
I will ensure that I look elsewhere in good time next year, and possibly insure though a more traditional provider, that gives me confidence that should I ever need to claim, they will honour their obligations to indemnify.
9 years ago
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