I have had an extremely poor experience with UK Meds and would strongly advise others to avoid using them. I ordered Mounjaro 2.5mg and later 5mg doses from their website. While ordering online was relatively straightforward, the problems started with delivery. Both times, my parcels arrived with the medication boxes bashed up and crumpled, showing a total lack of care from their couriers. When I contacted UK Meds' customer service, they dismissed the issue, showing no concern at all. Further attempts to reach customer service were even worse: I left a voicemail as instructed when their lines were "down" — no one ever called me back, even after more than a week. Another time I tried to call their phone message said they were closed for Easter weekend — despite it being well after Easter. Emails to addresses listed on their website bounced back as undeliverable. Most alarmingly, my recent delivery (ordered 23/04) was promised for 24/04 but didn't arrive. It finally turned up on 28/04. I was given a 1-3pm window so stayed in all day and it turned up at 5:30pm, with the Yodel driver being extremely rude, offering no explanation or apology, he didn't say anything at all just took a photo of the parcel in my hand and walked off. I was not surprised to see that the box was bashed up again only this time the ice pack completely melte also and the Mounjaro pen was warm to the touch. This was seriously concerning given it should be kept refrigerated. UK Meds’ response? When I called and managed to get through they told me they had "done tests" and that refrigeration wasn’t necessary, despite packing it with an ice pack, and refused to offer any solution or escalation to management. I had just spent £140 on medication that is not ineffective and potentially unsafe to inject into my body. Adding insult to injury, unlike other reputable online pharmacies, UK Meds doesn’t provide essential extras such as needle heads, alcohol wipes, or sharps bins — you have to source these yourself. While their prices (£135 for 2.5mg, £140 for 5mg) might be slightly cheaper, it’s very clear that you are paying for substandard service, poor-quality handling, and a shocking lack of customer care. In short: I could not recommend UK Meds lowly enough. They treat critical medication — and their customers — with a level of disregard that is truly disgusting.