DO NOT USE THIS COMPANY TO PURCHASE TEMPERATURE SENSITIVE MEDICATION
Read the 1* reviews before you buy anything from this company - unfortunately I did not.
I purchased Mounjaro - the manufacturer requires it to remain within 2-8 degrees C and as such it needs to be shipped with due care and attention and a reliable courier.
UK MEDS use Yodel - it was dispatched Monday and was supposed to arrive Tuesday...and the Wednesday...but finally turned up on Thursday. I rejected the parcel as it's efficacy will have been compromised and it is no longer fit for purpose.
I am existing user and my previous suppliers shipped in a large box, wrapped with fleece and containing ice packs. They ship 24hrs (reliably with Royal Mail & DPD) and on receipt the ice packs are almost melted.
UK MEDS ships in a tiny jiffy bag - clearly no where near the same level of insulation or cooling material. It was in transit 4 DAYS - there is no way it will haver remained with in the required temperature range.
The mark of a company is what they do when things go wrong - I appreciate the delay was due to Yodel's incompetence - but this situation is certainly not of my making; yet UK MEDS refuse to accept they have failed in this situation and take responsibility/resolve it. Instead, they blame for refusing to accept temperature sensitive medication that has been in transit for 4 days this week whilst temperatures have been between16-18 degrees. They try to hide behind their terms that medication cannot be returned - failing to address the fact that the medication is no longer fit for purpose. They have totally failed in their duty of care as a pharmacy.
DO YOURSELF A FAVOUR AND AVOID AT ALL COSTS!
1 week ago
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