I have ordered from this company previously, and like other reviews on here did not hesitate to order again. Yet 6 weeks later I am still awaiting my order!!! I have emailed on numerous occasions and not had a reply, I have also tried to contact them by telephone and no answer. The person that eventually emailed me on Friday was called Sarah and did not even apologise for the delay in my order. She said my order would be dispatched within the next few days, when I emailed today (Wednesday) I was told my order would not be in stock until the end of next week. I therefore cancelled my order and will never use them again. I do not know if they are under new management, but the customer service and the communication with this company is absolutely awful. DO NOT USE this company if you want your order to actually be dispatched to you!!!!! Nicky Bishop
9 years ago
Undercover Experience has a
1.1
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