RE: The Undercover Experience; I first emailed the retailer before placing my order online and was offered a 10% discount. However, when I placed and paid for my order, no discount was applied. A few days later I phoned to add one other item to my order. The lady on the phone was curt and seemed bothered that she had to pick up the phone. She told me that both items should arrive together in approximately one week and then she cut me off barely saying goodbye. I frequently checked my Order Details and there was never an amendment made reflecting the discount or the additional item I ordered. My inquiries concerning my order were generally ignored except for one reply in which I was told that they would chase up the manufacturer. After that, I never found out what the manufacturer had to say. Following yet another week, and now it's been nearly a month, I filed a dispute with PayPal and the next day, I received a refund from "The Undercover Experience" with NO explanation, NO apology, no words whatsoever. I'm disappointed because I really wanted the items but communicating with them was like trying to pull hens teeth and they never did explain what the situation actually was. In summary, "The Undercover Experience" has a poorly laid website. They DO NOT tell you if items are "out of stock" or "unavailable" and there is no way to know if your order is even in progress. THEY ARE SELLING ITEMS THEY DON'T STOCK THEMSELVES without any assurance that they can even get them for you. BEWARE!!!