I am new to the UN Sports Nutrition store but have been weight training off and on for a few years now. I am also a discriminating buyer and expect a lot from online vendors along with a great 'competitive' price. I love their vast catalog that they have so decided to give them a try. This first order went perfectly so I cannot speak to their customer service but if there were problems I feel confident they would be easy to contact and get handled well. My order included a free product choice (protein bar or shaker), the protein bars were very tasty and I might drop to the store to pick some up. Their packaging was a sturdy box which made a great first impression. I will definitely use them for all future supplement orders and I highly recommend them to you!