Vicky David
I’d like to begin this by telling you three key pieces of information that are absolutely crucial to your understanding of the review that follows. Firstly, my partner bought a Vauxhall Vivaro Dynamic van on the 14th of September 2020 from Vauxhall 06 Ormskirk. He paid the full amount of £20,000 outright. This van, as it stands today, is only two and half years old. Secondly, he bought this van for his job. He works as a delivery driver and as a wedding singer (he owns his own business). Both require him to be able to carry gear and products to customers and his own clients. I want to make this clear because if the van is not on the road, he is not making money. As a result it has a direct effect on our ability to pay our bills (Hello, cost of living crisis). Thirdly, that this van has been taken into the garage 6 times in those 2 and a half years for the same set of problems with the engine. Amounting to thousands of pounds in lost earnings. That is on top of the additional 5 times the vehicle has been into a garage to have normal wear and tear fixed. We suspect this issue stems from a bolt that sheared off the fan belt and ricocheted through the engine in the first seven months of purchase because ever since then we’ve had issues with the fuel injector, AdBlue sensors, the sump (it required a full oil change for this too), the catalytic converter and now the sump again. A number of those resulted in the van sitting in garages for two month stints whilst we waited for parts to become available. Before you ask we have complained to Vauxhall directly, they basically told us that it wasn’t their problem in what has become a series of attempts by Vauxhall and dealerships to pass the buck. In no way has Vauxhall taken any responsibility for the condition of the van he was sold, the condition of the parts that were supplied by them and the series of problems that have cost us thousands of pounds in lost earnings and incorrectly charged fees. There is absolutely no reason that a two and a half year old van should have been in the garage 6 times because its engine keeps breaking down. Regardless of who fixed them, the parts used to fix the van were manufactured by Vauxhall and installed by Vauxhall approved garages. All we know is that you shouldn’t waste your money by buying a Vauxhall Vivaro Dynamic van, unless you particularly like throwing your money away. In two and half short years the van has become a total money pit and we’ve placed complaints with everyone we can think of (with the evidence to back it up) to no avail. If I was them and it was my company I would quite frankly be embarrassed by the lack of care or pride they have in the products they sell. To refuse to acknowledge any fault in the whole catalogue of issues this van has incurred speaks to who they are as a company and a brand. Don’t buy from them. Go somewhere else. We’ve heard great things about Peugeot and Toyota vans.
1 year ago
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