After being with VertexGate for a year and a half, I can say one thing with absolute certainty — they care. Not just in a customer service sense, but in the way they design the entire experience around the client It’s in the little things: how the support team always addresses me by name, remembers my last interaction, and doesn’t treat me like a ticket number. When I emailed about rebalancing my portfolio after a job change, someone followed up with a detailed, personal recommendation — no hard sales, no jargon, just good advice. They even checked back two weeks later to see how things were going. That’s not just service. That’s care. They also send birthday greetings (not automated ones) and once even sent me a free eBook based on a topic I asked about months earlier — dividend investing. It made me feel like I mattered beyond the money I bring in. The app and desktop platform are top-notch, of course — clean, quick, intuitive. But honestly, what keeps me here is the human side. VertexGate has built more than a trading app. They’ve built a relationship, and I trust them with my long-term future.