Numerous e mails forwarded one generic e mail forwarded to us saying we would receive an up date that day 4 days later still no reply and no communication received. Shocking customer service if this company cannot cope with the volume of orders then why accept the orders. Currently it states the lead time is 3 weeks how can this be correct when our order was placed 9 weeks ago and still no stove. For anyone thinking of purchasing a vesta stove think twice before you go ahead with your order our experience has been extremely poor we are now wanting to cancel our order this is an honest genuine review