Paid for two items in September which are due to be Christmas presents. Received two responses to many emails chasing for a delivery date. Each time told the items were being shipped. Still not received and will not confirm if they will arrive in time for Christmas, which I'm seriously doubting now. Have asked for a refund if not going to be delivered, and no response. VERY disappointed. You can't even call the company as the phone line doesn't take messages. Shocking customer service and poorly run business. Wish I'd read the many reviews which demonstrate I'm not the only one here.