The bath was not wrapped or on a pallette as stated when ordering. The driver did not call me to schedule a delivery time and threatened to leave bath outside the building to my flat causing me extreme stress to drive home from work within 20 mins as he gave me a maximum time limit. Could not contact anyone at victorian plumbing which I found completely ridiculous. I suggest you at least provide a contact number for issues like this. Luckily there were no scatches on item.