I purchased a toilet seat from victorianplumbing roughly 18 months ago as part of a full bathroom refit. The seat cost £60. Recently the seat which is meant to be soft close slammed itself shut. It became apparent that this was because one of two brackets which holds the lid upright had developed a hairline crack right where the screw hole was positioned for the bracket. This is clearly a manufacturing issue where the bracket screw has most likely been over tightened in the factory and has created a hairline fracture with it being a soft close lid has then taken time to develop. I initially raised this with Victorianplumbing on the 4th May and was told as the product was out of the 12 month warranty there is nothing they could do and that they would instead speak to the manufacturer about spare parts and get back to me but no one bothered to get back. I rang again on the 13th May to query why not on had gotten back and again had it reiterated that even thought they have seen the photos I provided that clearly show this is a manufacturing fault that because it was out of the 12 month warranty there is nothing they can do. When I asked what the complaints process was to raise it further. The customer advisor advised there is no complaints team the complaint is simply raised to the person you speak to on their “help desk” who then resolves it how best they think. Which is basically using no common sense. I asked to raise this higher and was told they would send me an email with a ticket which I responded to but as of yet no one has bothered to respond. The customer service of this company does not seem to exist. A £60 toilet seat which has had minimal use by two people should last longer than 18 months! Very disappointed with the lack of customer service from Victorianplumbing! In addition I was told to leave a review on the product on their website which I tried to do three times. Each time I said it doesn’t recognise my order number which is the same one in the order email!!! Very suspicious, to me it seems the website is fixed not to accept negative product reviews. Trustpilot appears to have numerous more accurate reviews about this company than this website.