The prices are only OK at this company (you can get the same for the same price elsewhere, such as Better Bathrooms) but the service is absolutely appalling. I placed a large order (over £900) on 6th November and received the last item from that order on 10th December, despite being told I had been 'upgraded' to express delivery on 22nd November! They split the order three times into 5 different deliveries which meant we had to be at home for DPD and FedEx drivers over multiple different days. The delay meant that our plumber couldn't fit the shower, and we had to cancel part of the order and purchase elsewhere (for less, in the end) so that the item would arrive in time for the plumber's last day (which it did, overnight - no problems with Better Bathrooms delivery!). No phoneline to call unless you're a trades person and, although the customer service members on the chat were as helpful as possible, there was realistically little they could do given the absolute shambles the warehouses are apparently in. Looking at reviews.io, Victorian Plumbing having been claiming 'warehouse restructuring' as a reason for delays for up to a year no so that seems like an excuse rather than an explanation. Oh, and the toilet arrived chipped and the toilet seat dented. Honestly, you might get lucky and have a simple order promptly delivered (as our personal friends who recommended VP to us clearly did) but there is absolutely no recourse if you have any kind of problem with your order so I really wouldn't risk it, especially if you have a deadline for fitting; go somewhere else!