Most disgraceful customer service I have ever experienced! I purchased a shower from Victorian Plumbing, the heating element went in the shower, which is still under guarantee. They asked me to send pictures of the inside of the shower, which I did, despite having a professional electrician confirm what the problem with the shower is. They will not give a phone number so you can't speak to anyone. I have now sent over 10 emails chasing a response, but they either ignore the emails or you get a one line we'll look in to this for you and then no further comms. I've had this response now from 6 different people. I reported the issue on the 14 Feb, its now 9 April and they are now ghosting my emails and the situations is still not resolved. As there is no phone number to contact them I have no other way of finding a solution. It is the most frustrating situation and I will never purchase from this company again.