I have used Victorian Plumbing since 2021. However, we just bought two toilets in good faith, trusting VP's categorisation of the model being 'comfort height'. The toilet is not comfort height, which by Victorian Plumbing's customer service described as being being 2-4" higher than a standard toilet. It is 43cm. By VP's own written definition: "While a standard toilet may sit at anywhere between 380mm to 460mm (around 15 to 18 inches) off the ground, taller people may want to aim for the upper end of this range for better comfort. Shorter-than-average adults should find a standard toilet perfectly suitable." Despite them clearly mis-selling by mis-categorising this model as 'comfort height' they insist I have to return at my expense for a refund. Do not trust this company. We certainly will no longer be using them.