Selected and paid extra for a specific morning slot delivery of my order, Victoria Plumbing did not stick to this slot that they agreed and did not reach out to say there would be a delay. It took until the next day in the afternoon for my bathroom parts to arrive which cost me a day plus of pay to a labourer. VP agreed to refund the shipping charge due to the delay. It has now been over a month since it was confirmed that they would refund just shy of £50 shipping and despite 4 webchat conversations where I was assured it would be received within 10 working days, I have still not received a refund and the company do not provide any compensation for poor customer service so where is the incentive to provide good customer service, there is none. Will avoid this company in the future. They also were unable to deliver an item due to no stock and once again, did not inform me of this until I contacted them about it, absolute shambles
1 month ago
www.victorianplumbing.co.uk/ has a
1.5
average rating
from
46
reviews