I strongly advise against buying from Victorian Plumbing. I had two terrible experiences with them and ended up losing nearly £1,500. The first order was placed through my company. I later had to return the items, and Victorian Plumbing arranged the pallet collection themselves. The courier signed the POD (Proof of Delivery) confirming the goods were delivered in good condition and undamaged. Yet, the very next day, I received an email stating that everything was supposedly damaged and that no refund would be issued. I contacted customer service and explained that it wasn’t me who arranged the return, but them. After some back-and-forth, they finally accepted the return and refunded the money. Unfortunately, the same situation happened again with a second order – this time for almost £1,500. Again, I was told the items arrived damaged. I requested photos, and they sent me blurry, low-quality images that even the courier rejected as proof. I asked for better pictures, and the same ones were sent again. Eventually, a woman from the office emailed me saying that if I wanted clearer photos, they could ship the items back to me on a pallet so I could take the pictures myself! This company is completely unprofessional and dishonest. Avoid at all costs – they are scammers!