Used them a lot over the years without any issue at all. Last two orders, without going into detail were completely messed up. Even to the point a delivery driver - on the phone, threatening to leave £2000 worth of flooring at the end of the drive because no one was in to take delivery. Then drove away telling us we would have to pay for the missed delivery. Not our fault there was no communication about either order. Both deliveries suffered the same issues. Many days waiting in for nothing then randomly arriving. I made a polite complaint to which I did get a reply and a rather insulting offer of a 5% discount on anything ordered for the next month only. They informed because they don't own the delivery company its really not their issue, but did apologise. I have to spoke to a few builders who warned me this is happening a lot more with this company.