Ordered a preowned 3ds a month ago, it never arrived they refused to respond to my tickets or Facebook posts finally responding when I opened a PayPal case. Promised to send another recorded delivery next working day. I stupidly closed the PayPal case on the promise of receiving tracking information for it the next working day. Gave it two extra days no email. I direct email customer service man Daniel who informs me they don't have any 3ds to send me. I request refund, OK he says it will be done within 24 hours. Leave it a week no email from PayPal so another email asking for my refund reference number, oh no I will call them now he says. Leave it 6 hours email back asking if it's sorted "oh yes just PayPal holding the refund it will be with you in 12 hours". Leave it 16 hours no refund. Another email gets ignored. Go to live chat get Daniel who is ignoring my emails who says he will call them again for me as they're making the company look bad. I request my refund reference number again this time I get it along with an immediate email from PayPal saying Videogamebox just sent me a refund 1 minute before giving me my refund number and it will be processing for a week. Turns out they never released my refund and I'm not the first they've pulled this scam on. TL;DR Videogamebox are a box of stealing *****