Ordered an vacuum in October. Its broken and the switch is faulty. They tried to fraud me out of more money to buy a replacement until the old one was returned. We agreed they would collect it and just refund me. 1 Month later they haven't done anything and just ignore my emails. I wouldn't use them ever again for anything. They have left a family of 4 without a working Vacuum for over a month. No apologies given or reasons as to why this has happened. Just told each time I speak to someone they will sort it out. 10 Days so far I have now waited for a manger to call me.