I ordered a desktop fan which arrived on the given day. Sadly, it came in pieces and had to be assembled by me (I would have thought assembling any electrical item was potentially dangerous). The accompanying instructions were not good, and the diagram of the component parts bore little resemblance to what I'd received. As a result, I decided to return it, packaged up the fan as instructed, and was told that their courier would collect the next day - any time between 8 a.m. and 6 pm. I have waited in ALL day, not even taking my rubbish downstairs to the bins. And no one has been. Made two calls (at premium rate) to their "Customer Service" people, who appear to be based in India, to complain. Was told parcel will now be collected tomorrow, but have said I'm out after 10.30. Dreadful dreadful service. Viking used to be so much better.