This company advertised an item as available and took my money immediately. Then nothing was heard . On checking my account on the website it showed the item as with a courier but also out of stock. I rang and initially received an unhelpful response. When I insisted the customer services agent rang internally and confirmed that the item was not available. I asked for a refund but nothing has happened. I posted a review on Trust Pilot and got a response from Viking Direct asking them to email me. However I have had no response and no refund. They should not be taking money for items which are not available. This verges on fraud!