I wish there should be an option for zero star, unfortunately there isn't . The Worlds most rubbish online retailer award should go to Viking Direct. I placed an order with them which says next day delivery. I didn't receive the order 3 days later, and rung them, I was told sorry it can't be delivered on next day delivery. I requested to cancel the order, told the order can't be cancelled as it has been sent to the supplier and might be in processing,while the actual fact it that my order was dispatched a month later, I refused the delivery and four weeks down the line, I have not received the refund. I try rung them and been told for refund, i need to email them, whilst i was told when i requested to cancel the order that it is an automatic process, if i refuse the delivery.