This was a terrible retail experience. Delivery failed to materialise. Checked online account which claimed that purchased printer cartridges had been delivered. Via online chat, clarified that there had been two attempted deliveries but no-one at home (not true as lock-down has meant that someone has been home all the time). No dispatch email sent and no note through door suggesting attempted delivery. Online chat confirmed that refund would be made once items checked into warehouse. Very disappointed with the whole experience and still my need for printer cartridges is unmet. Avoid Viking Direct.