Absolutely a jock! I placed my original order and, apart from the order confirmation, no other information on delivery or anything was received. On my first call to them, the line dropped in the middle of my conversation and 15 wait, on my second call, 25 minutes wait and they could not hear me. On my third call i discover that the order had not been placed due to a fault with the website. However, they had received my full payment. So they cancelled the order and refunded me still not received any refund at this point as the operator said it will take 24/48 hours.so i patiently replaced the order and to make sure I contacted them again and unbelievable, they tuck my money again and say they have no order and to add, they want confirmation of payment to investigate. Incredible! they are meant to be an online supplier.