Made an order early March for items on back order. Money left my account. No notification regarding dispatch or delivery. April came and still no items. Called Viking Direct Customer Services (just choose option 1 for a human) and spoke with a very helpful Customer Care advisor named Marie. Promptly sent me two x 24 packs of Cushelle for free on next day delivery by way of an apology and advised that according to her “manager” (in lower case) my order should be delivered soon. April came and went and still my order didn’t arrive. Countless calls requesting information about my order to be told that it had been cancelled! Took payment AGAIN for the same items after advising that my refund had been issued for the original order. Sent another pack of 12 x Cushelle for free. After finding that my original payment had not been refunded at all after having been lied to by the “manager” (in lower case) who stated that it had been issued, countless more calls had to be made, chasing and requesting my refund and being fobbed off by various “managers” (in lower case) using many embarrassing, cringeworthy excuses - even going so far as to pretend that the system crashed whilst I was on the phone so couldn’t give me any further information (really?). After waiting THREE MONTHS I finally went to PayPal and filed a claim. Within 24 hours my money was refunded by PayPal. Anybody still waiting for a refund? I would advise you to do exactly the same. Although some of their staff are helpful and made generous gestures to me, the management team (in lower case) are at best shambolic and at worst underhand, untrustworthy and appear even slightly shady. Would I order from this company again? Never. I believe that this company are showing all the signs of going bust. I got my almost £60 back before they do; I urge you to do the same.