Absolutely awful. I ordered the 'Pierre Henry filing cabinet Black 3 Combi 400 x 400 x 660' over 4 weeks ago, showed up late despite guaranteed delivery so they offered me £5 refund regarding this that was never processed and then when the filing cabinet arrived it was dented. An online chat advisor said a £10 refund would be processed 4 weeks ago to compensate for the damaged goods within 10 working days. It didn't arrive, nor did the £5 delivery refund on my card so I contacted Viking again via online chat. Amanda G on the online chat said "Sorry, it hasn't been processed properly" - processed the £5 separately and then said she'd increased the refund to £20 which both would be within me 10 working days. Today is the 10th working day. I have unfortunately spent the best part of an hour dealing with "Chrisalda P" on the online chat who told me that she will process a £10 refund now and a £10 voucher for a future order(?) She refused to answer where my refund was that was supposedly processed two weeks ago and refused to accept I didn't want a future voucher & that I'm entitled to this £20 refund back as the item is faulty and I'd sent pictures proving this. I'm now waiting for a Manager to give me a call to hear what I was previously promised that Chrisalda P has supposedly requested, but I don't doubt that I will have to chase this up. All in all - I don't have any refund for the faulty goods, they've still charged me full price for over a month and withheld my money despite repeated promises that refunds have been processed and now a new advisor has ignored all of the previous two advisors chats/ emails sent to me, all of which causing a massive waste of time. Absolutely horrendous company.