Suffice to say I have experienced a lot of what people have already spoken about. They have had my money since the 8th July; agreed a refund on the 13th July and I still haven't got it despite several phone calls and follow up emails. They don't seem bothered and can only offer meaningless platitudes. After talking to them today they actually hadn't actioned the refund....there's a surprise! To top it all I don't actually have a product of theirs as they couldn't deliver in the time span the I cancelled the order. They are, to my mind, thieves! They have my money and are stalling at every available opportunity of repaying it. They have said the money will be applied to my account tomorrow but I won't hold my breath. I shall then have to go to my credit card provider and see if I can have some luck down that route.