There should be an option for no stars, because that is all they are worth. I booked a flight for 9 persons including 3 children on a flight from Heathrow to Orlando, with one stop at Detroit. The onward flight I booked was due to leave Detroit at 3.40. We have been removed from this flight with no reason given and transferred to a flight leaving Detroit at 8.55pm , arriving in Orlando at 11.31pm. Why are they allowed to kick you off a flight, which incidentally is still operating with seats available. They say they are unable to put me back on the flight I booked, even though seats in the same class are plentiful. This is not a flight reschedule but a kicking 9 people off a flight for no reason and they refuse to give a reason. Never with Virgin again. Do they have Customer Services because no one has answered after 2.5 hours on the phone!