Booked with Virgin for our honeymoon, have flown with them many times and they always seemed really good. As it was our honeymoon we wanted the best experience and figured Virgin was the best to go with and paid extra to go with them, how wrong were we! The flight out was awful, obviously not something they could fix, however when it came to landing there employees shouted across us discussing the benefits of what they get with virgin etc etc so loud I could hear them and not the film I was watching. My husband asked for a sick bag as the flight was the bad and he was asked 'are you serious' and given a funny look. My husband also has a peanut allergy he explained on the phone that he couldn't eat peanuts but he could eat around them etc, we were never told he would get special meals, given none of there meals had peanuts in them assuming they couldn't supply peanut meals anyway, it was a shock to be given really bad alternatives. A chillie or a cheese wrap was replaced by an orange, an apple and a fruit bag as if he was a child. He complained and asked for his meal to be changed which they apparently did, however on the flight home we had the same issue, of course we did not accept the special meal and the stewardesses reaction was well it wasn't updated. On the way home the guy next to me spilt his cup of hot tea and the women with the food refused to move out the way as his legs etc were burning. The fleeces that were covered in tea were taken and shoved in the overhead compartment with peoples bags even after being told twice the fleeces were soaking wet with tea, to which the stewardess just shrugged it off. Virgin were the only company that didn't congratulate us, or offer anything. Yet on the trip home the couple next to us on there honeymoon got free champagne, which they shared with us, which was nice and thoughtful! When my husband complained about the many issues he was pretty much called a liar and that what they offer is only valid if you get married abroad, free vip area etc. Just goes to show pay the least amount you can and you wont be disappointed or feel you have over paid! clearly Virgin has lapsed and doesn't care how they treat their customers or provide that amazing once in a lifetime trip! if you complain you get nowhere, so much for the customer is always right, virgin will just say your lying their records do not show this! wont pay their prices ever again!