I had an issue with a booking I made where the pricing wasn't straight forward enough to calculate. I called the customer services department and in truth was lied to and fobbed off by the individual who answered my call. I then wrote in to complain about the customer service and the original issue I had. What I got back is nothing more than a fantastic service. I received a call from Senior Management on my mobile, emails from a lovely lady called Karen, all of whom listened, understood and resolved the issue to beyond my expectation. They treated my complaint as a gift to the business ( the gift is the customers perspective, free of charge feedback ) It made me feel that by staying with Virgin I was doing the right thing. They are a massive company who wont get it right all of the time. What I learnt from this and would hope that others who read this review learn, be patient with them. The call centre employee is one of thousands, she lied, it doesn't mean the company do. Don't be so quick to shout and put them down. I am a very big advocate of Virgin, so much so that I paid the balance straight away as I knew I was making the right decision as they very quickly fixed my issue.