I recently booked a holiday and flights to Barbados through Virgin Holidays on line. When my e ticket arrived the booking reference was 7 letters/numbers long, in order to book seats you need a 6 figures. So I called a number i found on your website, I was on hold for around 25 minutes. To my surprise I was told that I would never have got the number I needed and would always have had to call? This is due to virgin holidays and Virgin Atlantic using different booking numbers? Makes little sense to me when I booked on line? If i wanted to spend significant amounts of time on the telephone I would have booked through this method. Whilst on the call I booked extra legroom seats, costing £120. I received an email and the seats have been booked on the wrong flight. Again I will have to call up and go through the hassle of being on hold and re-booking the seats. Why I have booked on line I do not know it certainly has n't been without problems. In addition we have spent a lot of money on this holiday and had a choice of airlines, foolishly we thought Virgin would be a good idea as previous flights have been fine, however these were n't booked via virgin holidays. For your information I spoke to Kay from South Africa when booking my seats. I would like you try and offer some explanation to the issues I have raised as I feel annoyed about this when a holiday is supposed to be stress free.