Booked four nights in Dubai starting from Tues - flew Mon pm and arrived in Atlantis Palm Tues 9am.. Already realised check in at 3pm so had rang Virgin who quoted £150+ for early check in - then emailed Atlantis Palm who said they would try to accomodate. Be aware no facility to retrieve luggage and change in comfort - be prepared to open your case in the lobby of this prestigious hotel, root through clothes then get changed in a toilet miles away!! All this in one of Dubai's top hotels!! We were given room at 1 o'clock only to find it was a King room and there were 3 of us - after 2 hrs of sorting hurray we got our room at 3!! The actual check in time ... I had misread itenary as just assumed 4 nights meant we left sat at 3.00 in afternoon. We actually flew at 3.00 on sat morn.. Have emailed Virgin to dispute why it's classes as 4 nights when we left hotel at 23.30 fri evening. I have never paid for a nights stay and not slept in bed.. This meant the holiday cost £4,500 for 3 nites.. We were never offered to check out fri lunch.. Virgins terse response is I should have read itenary and yes I take a portion of blame but it's rather misleading saying 4 nites but they do not want to keep going over old ground or protract.. Their customer service is poor and their advice was I have changed into swimwear in the toilet, well they may do that in luxury hotels but as I advised couldn't see Richard Branson carrying his trunks across the lobby of that hotel.. Poor disappointing response from Virgin -- be wary and check their itenary.. Paid a high price and all I wanted was for them to acknowledge they could point out the last day is booked as and charged as extra night just so you have a room till departure that day - give people the option - Virgin have just put this all back on paying customer and it has left a bad taste.. I work in a customer facing role and would never had bounced all the blame back as Virgin have done..