I have just returned from the "Southern explorer" tour. 14 of the 15 days of the holiday were exceptionally well organised and I would recommend it to anybody unless like me you have mobility issues as there is a fair amount of walking involved The only day that disappointed was day1 . We were supposed to be met at JFK by a transfer vehicle and transported to our Manhatten hotel . We landed around 1500 hrs. When we went to arrivals and looked for somebody brandishing a board with our information on , there was nothing . We waited for NINETY minutes , we even made up a card with our names , virgin and ATI on it to attract attention . At 1630 hrs we decided to phone the help line number we had in our documents , every time we called we were given the usual " press one, press two " routine . To speak to a person we had to press four , but every time we pressed four the line went dead Eventually we decided to take a taxi which cost us $85 plus a $15 dollar tip . We complained to the ATI rep at the hotel who handled the situation very well and the next day refunded our $100 . The company who were supposed to meet us alleged that they had 3 drivers waiting at the terminal. THIS IS UNTRUE . An excellent tour was almost ruined but thanks to the professionalism of the ATI staff the rest of our tour was faultless