Booked a holiday with Virgin to Mexico 10 months ahead of our travel date. Had to travel on a Saturday due to work commitments and paid over £600 more to fly on the Saturday. 4 months after paying for the holiday I logged on to reserve seats to see the flights had moved from the Saturday to mid-week. I contacted Customer Services to be told they were no longer flying on a Saturday and it was within their rights to change our schedule. I asked when we were going to be informed of the change to be told ‘they would have got around to it at some point’. I said we couldn’t fly mid-week so the holiday needed to be cancelled to be told I would incur a cancellation fee! I asked why, as this is not the holiday I had even booked to be told that is their policy. I eventually got the holiday cancelled but will never book with Virgin again due to their shocking customer service