I have always been a fan of Virgin, I am even a flying club member, but not from now on. I booked a holiday with them in November to New Orleans, as they were my go to option. However, after looking into the holiday in more detail, I have realised they are charging me over £1000 more per person that British Airways and other companies! I live chatted with one of their customer service representatives to see if they could price match, or if there was just anything they could do, as £1000 per person is a lot. Her initial response was "you can cancel your holiday with us, but you'll lose £200". I didn't even mention cancelling, I just wanted to see if there was something they could do. However, she pretty much refused and just kept repeating that I could cancel. So fine, I will cancel and I will not recommend them nor book a holiday with them again.