Booked holiday to Orlando over £8000 11 months prior to travel. Booked the V room. 4 months before due to depart flight changed. 18 days before due to travel e mail received to say lounge fully booked, refund due. Obviously someone didn't carry over the full booking when the flight changed. Due to late notification, no other lounges were available. Very poor customer service. Did a complaint but got a reply which basically said tough. Never book with them again.
6 years ago
Virgin Holidays has a
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225
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