Dreadful advise, we asked for snorkelling they suggested Hau Hin where water is murky. Wouldn't rearrange any details for us once booked told us to sort it ourselves. Emailed a complaint 10days ago with an auto response that promises 72hour response-nothing. Called, cut off twice, command of English awful when I did try again refused to transfer me. Called and pressed for new holiday perfect English rep answered and said they would sort it and call me back yesterday -no call. I actually now want to cancel my holiday they are just a shambles. I am due to fly Wednesday!