We were interested in a tour to India, which also had an offer on it. However on requesting a quote, it bore no relation to the 'guide' price. They also said the offer had run out and despite now actually being able to quote a confirmed price due to flights not being available they would not extend the offer. So they expect people to book at least 4 months before they can give you a true price - not many would commit to an unknown like this?? When I requested to talk to a manager the same assistant rang me back and said that ' manager' would only give me the same answer. They should perhaps try working in public service if we do act appropriately and do not give the client the courtesy of their request, it could have serious repercussions. Nil for customer service and they appear to make up the prices as they go along. Very disappointing experience - shame as I was really keen on the tour