Went to the store in Merry Hill to upgrade my contract.The assistant managed to block my bank card by inputting the wrong code on the back,then told me to come back tommorow as the system had locked up.Returned the next day to the same reply,at this I spoke to the manager to complain about the service to which I had no apology and was asked to come in the next day.Absolutely useless.I went home called the overseas call centre who were nothing but helpful and polite and sorted it out within in 15 minutes and my new phone arrived the next day.
5 years ago
Virgin Media Store, West Midlands has a
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