I had an awful experience with Virgin Active. Despite following the cancellation process as per our agreement, they conveniently chose to ignore it and I faced five months of bullying and harrassment for payment, including from a debt collection company. The lack of professionalism, the dishonesty and their treatment of customers is just shocking. Although they finally acknowledged my cancellation and the fact that I didn't owe them any money, it took 5 months of stress, which I could have done without.
1 year ago
Virgin Active UK has a
1.0
average rating
from
11
reviews
