My first order with VitaCup was placed after a lengthy search for Decaf, Organic, Low Acid coffee for my best friend. She has a kidney disease and her urologist told her it's the only coffee she can have. I ordered the wrong kind! I got the caffinated kind. I notified the company and asked if I can swap it. They told me to keep the order and they would ship out what I actually meant to order...at no charge! I decided to try the caffonated kind and WOW..this is some great tasting coffee! Now, it looks like VitaCip gained not 1 but 2 new happy customers!!! Great coffee! Great customer service!