After taking two recent short term pay day loans and repaying them in full on the due date, I was advised that my credit limit had been increased to £600 with effect from 4th July 2013. When I then applied for a 21 day loan for that sum on 12th July, my application was declined. If you are not prepared to stand by your committment to me and your customer service advisors trot out a scripted response that do not answer my questions then expect me to do as I have done. I have made alternative arrangements and will NEVER be returning to you as a customer.
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Alice, Customer Support
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