1st impression order. Made order for 1 box of 9mm ammo (50ct) on April 30th. Received email same day that the order was "complete". So I'm thinking any day now I should hear something from Vizards. 1 week later still nothing. I called customer service spoke with a nice lady and asked to check the status of my order. After a lengthy hold time she gets back on the line to tell me that the product was found to be damaged and that it would not be shipped. Meanwhile my card was charged May 4. She advised me the order could be replaced with a different box of 9mm ammo (20ct) and the order would now cost more if I wanted to get less ammo then I originally ordered. No offer was made for my inconvenience. Now I have to wait 4-5 more days for a refund to my bank account. Vizards has just lost a potential long time customer. 1st impressions are everything.